Billing & Refund Policy

This policy is part of our Terms of Service.

1. Plans and prices

JobLit offers a Free plan and a paid Pro plan. Pro costs $20 per month per workspace and covers up to 5 people in that workspace, including the Account Owner. Pending invitations count toward that limit. Current features and limits are listed on our pricing page and in the app. Prices are in USD and do not include applicable taxes. The price shown at checkout, including any tax, is the price you will be charged.

2. Payment

Stripe, our payment processor, handles subscriptions. You enter your payment details on Stripe’s secure pages, and we never see or store your full card number. Only a workspace’s Account Owner or an admin can start, change or cancel its subscription. Invoices, receipts and payment method updates are available in the billing portal, which you open from the app.

3. Automatic renewal

Pro is a continuous subscription. When you subscribe, you agree that it renews automatically every month, and that your payment method will be charged the then-current Pro price at the start of each billing period, until you cancel. Each billing period starts on the same day of the month as your original subscription date. Stripe confirms each charge.

4. How to cancel

1. Sign in to JobLit as the Account Owner or an admin.
2. Open Settings, go to your plan, and choose Manage billing.
3. In the billing portal, choose Cancel plan and confirm.

You can also email support@staging.expenseapp.example from the address on the account, and we will cancel for you.

Cancellation takes effect at the end of your current billing period. You keep Pro until then and will not be charged again. You can resubscribe at any time.

5. When Pro ends

When a Pro subscription ends, whether by cancellation or an unrecovered failed payment, the workspace moves to the Free plan. Nothing is deleted. Specifically:

• existing jobs, records, receipt images and team members all stay;
• you can’t open new jobs, invite more people or add receipt images beyond the Free limits until you are back under them or upgrade again;
• crew members can no longer start new clock-ins, but anyone can still clock out of a shift that is already open;
• activity older than the Free history window is hidden until you upgrade again, but it is not deleted;
• exports continue to include your full records and receipt images. The PDF summary is not included.

6. Failed payments

If a renewal charge fails, Stripe retries it over the following days, and you or your bank may be notified. Pro stays active while retries continue. If the payment isn’t recovered, the subscription ends and the workspace moves to Free as described above. To avoid this, update your payment method in the billing portal.

7. Refunds

Otherwise, fees are non-refundable. We don’t give refunds or credits for partial billing periods, unused seats, unused features or downgrades, with these exceptions:

• Where the law requires a refund.
• Billing errors. If you were charged twice, charged after cancelling, or charged the wrong amount, we will refund the incorrect amount once we confirm the error. Please tell us within 60 days of the charge.
• If we end the Service or terminate your account without cause, we will refund the unused part of any prepaid fees.

Refunds go back to the original payment method. Depending on your bank, they usually appear within 5 to 10 business days.

8. Price changes

We will give you at least 30 days’ notice, by email or in the app, before your price increases. The new price applies from your first renewal after the notice period ends. If you don’t want to continue at the new price, cancel before that renewal.

9. Taxes

We may be required to collect sales tax, VAT or similar taxes based on your location. Where that applies, the tax is shown at checkout and on your invoice. You are responsible for any other taxes that apply to your purchase.

10. Billing questions and chargebacks

If something about a charge looks wrong, please email support@staging.expenseapp.example before disputing it with your bank. Most problems can be fixed quickly. If a chargeback is filed, we may pause paid features while it is investigated. We will not delete your data.

11. Complimentary and promotional access

We sometimes give free or discounted access to Pro. Unless we agreed otherwise in writing, we may end that access with at least 30 days’ notice. The workspace then moves to Free unless you subscribe.

12. Contact

Billing questions go to support@staging.expenseapp.example.